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Circuit empowers even your least experienced customer support agents to walk your customers through detailed self-remediation, reducing service calls across the board.
The Challenge - 40% Average Annual Customer Service Staff Turnover
When a customer calls for support, every second counts. Unfortunately, there's a vast gap between veteran reps and newcomers. Inexperienced reps often default to scheduling expensive service calls for issues that more seasoned reps could quickly resolve over the phone.
The Solution - 16% of CS Reps feel empowered to do their jobs well
Circuit leverages your company's collective expertise, instantly giving customer support reps precise technical and product knowledge. Reps don't have to memorize solutions or fumble through dense manuals—answers become easy, reliable, and fast.
The Impact - 69% of Customer Service reps struggle to balance speed and quality
Dispatching customer service trucks is costly and inefficient, leading to frustrated customers waiting too long for fixes. Circuit boosts the effectiveness of your support team, significantly reducing the number of onsite service calls. Companies like Culligan already see fewer truck rolls, happier customers, and notably improved efficiency.
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About Circuit
Headquartered in Austin, Texas, and led by former Silicon Labs CEO Tyson Tuttle, Circuit is building the worldʼs first AI-powered manufacturing knowledge portal. Coming from the semiconductor world, Tyson and his founding team experienced first hand the pain involved in communicating securely with dealers and distributors. Thanks to advances in AI, an out-of-the-box solution is finally possible that enables partners to self-serve, solve problems faster, and remove communication friction. That solution is Circuit.
