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Circuit makes the experience and knowledge of your most senior staff into the pockets of your front-line workers, helping them be more efficient and improving customer experiences.
The Challenge - 23% of Field Service Calls require Follow Up Work
Most field technicians spend too much time buried in manuals or on hold asking colleagues for answers they couldn’t find, while experienced techs and office staff are inundated with questions. Manufacturers keep pouring resources into training, but with constant turnover, expertise and knowledge remains unevenly distributed, efficiency suffers, and customers notice.
The Solution - 67% more cost driven by low performing techs than high performers
Circuit takes the expertise locked away in manuals or scattered within the company, and makes it instantly accessible to everyone in the field. Circuit’s AI is tailored specifically for vast sets of manufacturing documentation, interpreting complex technical content—rich with tables, specs, and diagrams—and instantly extracting precise answers.
The Impact - 56% of Companies’ Field Teams struggle to meet customer expectations
Our clients’ field techs solve problems faster, and on their own, so support staff can refocus on the end user, and customers have their problems solved faster, cutting down wait times. Furthermore, new technicians can spend less time shadowing and get into the field faster, knowing that the knowledge they need will always be at their fingertips.
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About Circuit
Headquartered in Austin, Texas, and led by former Silicon Labs CEO Tyson Tuttle, Circuit is building the worldʼs first AI-powered manufacturing knowledge portal. Coming from the semiconductor world, Tyson and his founding team experienced first hand the pain involved in communicating securely with dealers and distributors. Thanks to advances in AI, an out-of-the-box solution is finally possible that enables partners to self-serve, solve problems faster, and remove communication friction. That solution is Circuit.
